Double click the dmg file and follow the onscreen instructions to install.Ģ. Click the Teamviewer icon above to download the install dmg file. Do not quit the remote connection application after submitting a ticket as the address and/or passwords maybe invalidġ. Once your request is submitted, you will be connected with and/or contacted by an AVA CADCAM Technical Support representative as soon as possible. Fill in the request form at the bottom of this page, entering your 9 figure address into the ‘Address/ID’ field. AnyDesk will display a 9 figure address to the top right.Ĥ. Choose ‘Preferences’ and tick the ‘Show AnyDesk ID instead of alias’ tick box. Launch AnyDesk and navigate to the AnyDesk menu in the top left of the screen. Click the AnyDesk icon above to download the install dmg file.

Download & Install A Remote Connection Applicationġ. To set up remote connection your work station and to log a remote technical support ticket, follow steps below:ġ. Remote Technical Support (RTS) facilitates direct connection to your AVA station, allowing one to one interactive assistance often providing much quicker and accurate trouble shooting.ĪVA currently uses two options for RTS, AnyDesk and TeamViewer.

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